Privacy Policy for Trimmed & Burning Candle Co.

At Trimmed & Burning Candle Co. (“we,” “us,” or “our”), your privacy is important to us. This Privacy Policy explains how we collect, use, and share information about you when you visit our website [website URL], interact with us, or purchase our products. By using our website, you agree to the practices outlined in this Privacy Policy.

1. Information We Collect

We collect personal information to provide you with the best possible service. The types of information we may collect include:

Personal Information: Name, email address, shipping/billing address, phone number, and payment details.
Purchase History: Products purchased and preferences.
Website Usage Data: IP address, browser type, device information, and browsing behavior on our website.
Cookies and Tracking: Data collected through cookies and similar technologies to improve your shopping experience.
SMS Data: Your phone number when you provide consent to receive SMS notifications or marketing messages.

2. How We Use Your Information

We use the information we collect to:

Process and fulfill your orders, including shipping and payment.
Communicate with you about your orders, promotions, and updates.
Send SMS notifications and marketing messages (with your consent).
Personalize your shopping experience based on your preferences.
Improve our website, products, and customer service.
Comply with legal and regulatory requirements.

3. Sharing Your Information

We only share your information as necessary to provide our services. This includes:

Service Providers: Shipping companies, payment processors, and email/SMS service providers.
Legal Compliance: If required by law or to protect the rights, property, or safety of our company or others.

We do not sell or rent your personal information to third parties.

4. SMS Marketing

By providing your phone number, you consent to receive SMS messages from Trimmed & Burning Candle Co., including order updates, promotional offers, and account notifications.

Frequency: Message frequency will vary based on your interactions with us.
Opt-Out: You can unsubscribe from SMS marketing messages at any time by replying STOP to any message. For help, reply HELP or contact us at info@trimmedandburningco.com.
Data Rates: Standard message and data rates may apply as determined by your mobile carrier.
Third-Party Sharing: We do not share your phone number with third parties for their marketing purposes.

5. Cookies and Tracking Technologies

Our website uses cookies and similar technologies to:

Enable essential website functions.
Understand how you interact with our site.
Provide a personalized shopping experience.

You can manage your cookie preferences through your browser settings. Please note that disabling cookies may affect the functionality of our website.

6. Your Rights

You have the following rights regarding your personal information:

Access: Request details of the personal data we hold about you.
Correction: Update or correct your personal information.
Deletion: Request the deletion of your personal data.
Marketing Preferences: Opt-out of email and SMS marketing communications by following the unsubscribe instructions in our messages or contacting us directly.

To exercise your rights, email us at info@trimmedandburningco.com.

7. Data Security

We take the protection of your personal information seriously and use industry-standard security measures to safeguard it. However, no method of transmission or storage is completely secure, and we cannot guarantee absolute security.

8. Data Retention

We retain your personal information only as long as necessary to:

Fulfill the purposes for which it was collected.
Comply with legal obligations.
Resolve disputes and enforce agreements.

9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. If we make significant changes, we will notify you by posting the updated policy on our website and indicating the date of the latest revision. We encourage you to review this page periodically.