Shipping policy

 

Shipping Policy for Trimmed & Burning Candle Co.

1. Processing Time:

   • Orders are processed within 3–5 business days.
   • During busy seasons (e.g., holidays), processing may take 5–7 business days.

2. Shipping Time Frames:

   • Domestic: Standard (3–7 business days), Expedited (2–3 business days).
   • International: 7–21 business days depending on location and customs.

3. Shipping Rates:

   • Domestic Orders: Flat rate of $6.95 for orders under $50; free shipping for orders $50+.
   • International Orders: Flat rate of $25, free for orders over $150.

4. Order Tracking:

   • Tracking information is emailed once the order ships.

5. Local Pickup:

   • Free local pickup option is available in your area.

6. Lost, Stolen, or Damaged Packages:

   • Customers are encouraged to contact info@trimmedandburningco.com with photos and details within 48 hours of delivery for resolution.

7. International Customs and Duties:

   • Customers are responsible for customs fees and taxes.

8. Contact Information:

   • Questions about shipping can be directed to info@trimmedandburningco.com